A good email address is essential in order to get a quick tech support

Providing us a good email address is essential in order to get a quick tech support from LAlarm Systems. A good email address means an email address that you can actually receive email from others as well as from us. When you are contacting LAlarm tech support, please ensure your return email address is correct and working condition. Our tech support reply emails within 2 business days. However you may never see the email from us because:
  • your email account has a problem and doesn't accept email from us;
  • you have provided a wrong return email address and the email we sent you was bounced back; or
  • your email service provider refused to accept the email that we sent you or sent into your spam folder.
This kind of problem has been an ongoing issue. If you recently contacted our tech support with aol.cm and msn.com email address, we are unable to reply your email due to the problems mentioned above. If you do not hear from us within 2 business days, it means that your email address is not working properly. In that case, you should contact us with an email address that you can actually receive an email.

See also: http://www.lalarm.com/en/faq.htm#How_do_I_contact_tech_support